Politique d’expédition
Thank you for shopping at Sylphae.
Each artwork is made to order and printed using professional print-on-demand partners. This allows us to offer high-quality pieces while minimizing waste.
Production Time
All orders are produced after purchase.
Estimated production time:
🕒 2–5 business days
Production times may vary slightly depending on the product type and order volume.
Shipping Time
Once production is complete, your order is shipped to your delivery address.
Estimated shipping time:
📦 5–10 business days (Canada & United States)
🌍 7–15 business days (International)
Delivery times may vary depending on destination, carrier, customs clearance, or external factors beyond our control.
Shipping Rates
Shipping fees are calculated at checkout based on:
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Destination
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Product type
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Order size
All applicable shipping costs are displayed before completing your purchase.
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
Tracking updates may take 24–48 hours to appear.
Customs & Duties (International Orders)
International customers are responsible for any customs fees, taxes, or duties required by their country.
Shipping Issues
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of delivery at:
Include:
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Your order number
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A description of the issue
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Photos if applicable
We will work with our production partners to resolve the issue as quickly as possible.
Contact
For any shipping-related questions, you can reach us at:
📧 info@sylphae.ca